"Set custom field" automation can now assign the current date.Fixed the issue with shifting the due date for scheduled tickets when set to "reopen original".Added a company filter to the Kanban report.Introduced a category filter to the scheduled tickets report.Respected "Use From Name" preference when forwarding tickets via email.New "Time Spent" features: Added restrictions on pausing timers and enabled timers only when tickets are assigned.Summary report update: enlarged charts and included absolute numbers in the legend for clearer visualization.Accessibility improvements for screen readers on the new ticket page.Refined multiline custom field support in the automation rules editor.More comprehensive error message provided for O365 oAuth flow issues.Show tech usernames in the filter on the left sidebar for quicker access.Enhanced image support in canned responses: pasted images are now converted to img-tags.Added canned responses to the New Ticket form due to popular demand.Improved color contrast for overdue tickets in dark theme for better readability.Admins and technicians are restricted from editing user notes of their peers.Enhanced random password generator for greater security.Allow Admins to override 2FA for users even with enforced 2FA, addressing lost smartphone scenarios. Introduced better user-registration bot protection.
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